Resident Liaison Officer
Become a crucial link between residents and project teams with a rewarding, full-time role offering top hourly pay, great autonomy, and real impact in social housing projects.
Day-to-Day Responsibilities
The Resident Liaison Officer role is all about smooth communication and care. You’ll act as the main point of contact, connecting residents and project teams daily.
Your responsibilities include keeping residents informed of project progress and promptly addressing any queries or concerns that may arise throughout the refurbishment process.
You’ll manage schedules, assist with property condition audits, resolve issues, and document every interaction meticulously to maintain trust and transparency at all times.
Flexibility, courtesy, and strong organisational skills are fundamental, as this ensures the minimum disruption for all involved as refurbishment work proceeds on site.
Confidentiality is key, so handling residents’ contact information with care is an important part of the job, ensuring both compliance and client satisfaction.
Main Advantages of the Role
One major advantage is the competitive hourly rate—£14.34 PAYE and up to £19.05 on an umbrella basis—an attractive package in the current market.
This position can lead to a permanent contract, offering real progression potential and job security for those looking for long-term opportunities.
Potential Drawbacks
The role requires previous experience as a Resident Liaison Officer, so it’s essential to come prepared with a solid background in similar positions.
You’ll also need your own vehicle and driving licence. Sometimes, you might need to work independently and at varying times, depending on residents’ needs.
Final Verdict
If you’re organised, personable, and ready to take on a high-impact, full-time role, the Resident Liaison Officer position offers excellent earning potential and real opportunities for career growth. If you have the required experience, this could be a great step in your professional journey.