Counter Manager
Lead and coach a vibrant team, build customer relationships and drive retail results for a leading brand. Excellent growth and career opportunities await.
Daily Responsibilities and Role Insights
As a Counter Manager at Estee Lauder, your day revolves around leadership and engagement with both your team and customers.
Responsibilities include managing sales associates, motivating them, and ensuring high levels of customer service each day.
You also take charge of operational tasks, staffing, and in-store activities designed to drive results and customer loyalty.
Creating and executing action-oriented business plans is vital for the role, alongside leading impactful events and coaching staff.
Expect a varied daily schedule that includes strategic planning, training, and directly interacting with customers to maximise success.
Pros: Growth and Development
This role provides excellent career progression prospects, with many senior managers having started in similar roles.
Estee Lauder invests in personalised training and development, equipping new managers with skills for long-term advancement.
The company culture values diversity, teamwork, and development, making it an attractive environment for ambitious professionals.
Opportunities to lead successful events and campaigns allow you to build both leadership and marketing expertise.
Competitive benefits and recognition for performance add further incentive and satisfaction for those in the role.
Cons: Fast-Paced Expectations
The position demands a strong drive for results and the ability to manage pressure during busy retail periods.
High accountability for team and business targets means the role may be stressful for some candidates.
You may need to handle challenging customer situations with tact and diplomacy, which can be demanding.
Daily multitasking and responsibility for many moving parts require excellent organisational skills and attention to detail.
Autonomy in the role is balanced with high expectations and the need to quickly adapt to ever-changing environments.
Our Verdict
The Estee Lauder Counter Manager position blends leadership with hands-on business experience and a supportive corporate environment.
It’s ideal for those who thrive on challenge, possess people skills, and want to grow within a global beauty brand.
The demanding aspects are offset by development opportunities and the satisfaction of leading a successful team.
Apply if you’re ready to inspire, manage, and achieve in a dynamic store environment with great potential for advancement.
