Repairs Complaints Co-ordinator
Support and co-ordinate repairs complaints and complex cases within a council setting. Enjoy hybrid work, temp-to-perm prospects, and competitive hourly pay.
About the Repairs Complaints Co-ordinator Role
This position offers a competitive hourly wage of £23-24 on a temporary-to-permanent contract. The role features hybrid working and straightforward daytime hours. Joining as a Repairs Complaints Co-ordinator with Daniel Owen Ltd provides administrative expertise in key public service areas. You will play a key role in helping residents and council teams maintain high standards of service, acting as a vital liaison between the council, its residents and officials.
Daily Responsibilities and What to Expect
The Repairs Complaints Co-ordinator supports the Customer Service & Resident Engagement Manager in day-to-day management of customer complaints. You will be deeply involved in handling cases referred to Housing and Social Care Ombudsmen, members’ enquiries from councillors and MPs, and managing Subject Access Requests. Leading the coordination of complex and multi-topic cases, your focus will be delivering a positive resolution for all parties. Ensuring compliance with council policy and best practice is essential.
Pros of the Position
This job delivers the sought-after hybrid working model, offering flexibility for work-life balance. With a competitive hourly pay, you benefit from both immediate compensation and the possibility for permanent employment down the line. The chance to work in a role that has a meaningful impact on public services means you contribute to community well-being while progressing professionally. Working alongside experienced council staff offers ongoing learning opportunities and career enrichment.
Cons to Consider
This role can be demanding given the requirement to handle multiple and sometimes complex cases concurrently. Maintaining confidentiality and strict compliance can also be stressful at times. You might also face pressure to achieve quick resolutions, especially when managing high volumes of complaints or sensitive cases. However, if you enjoy detail-oriented, responsible administration, these are manageable challenges.
Verdict: Is this Job Right for You?
If you thrive in structured, administrative positions that require interaction with the public and officials, this is an appealing opportunity. The combination of flexibility, impactful responsibility, and strong pay makes the Repairs Complaints Co-ordinator a smart step for those aiming to build a career in public service management or customer engagement. Apply if you’re ready for a role that values professionalism, initiative, and people skills.
