Customer Service Assistant
Support customers over phone and email, resolve queries, and ensure their satisfaction in a fast-paced, flexible role with competitive pay and clear advancement opportunities.
About the Customer Service Assistant Role
This Customer Service Assistant offer provides a competitive hourly wage and flexible working hours suitable for students, part-timers, or those seeking work-life balance.
The job is available on both part-time and full-time contracts, providing choice to fit your schedule and other commitments as needed.
Conditions include a supportive team environment and clear performance targets, with pay progression for high achievers, making it a superb opportunity for development.
Those applying should expect regular training sessions to help improve skills and remain up to date with company policies and customer service best practices.
This position is ideal for those who enjoy helping others and working in an environment where every day brings new challenges and rewards.
Καθημερινές Ευθύνες
Your key responsibility involves answering customer enquiries over the phone and via email, ensuring every interaction meets the company’s high service standards.
You will be tasked with investigating complaints, resolving issues efficiently, and escalating any complex problems to a supervisor when needed.
Routine duties also include updating customer details on the company database and processing orders accurately, ensuring records are always up to date.
Some shifts may include administrative tasks, such as filing, logging calls, or helping with basic office operations, to support the wider team.
Adaptability and teamwork are essential, as you may need to coordinate with colleagues to handle particularly busy periods smoothly and maintain service levels.
Πλεονεκτήματα του ρόλου
One of the main pros for this job is the genuine flexibility offered regarding hours. This is perfect if you have commitments or studies alongside work.
The possibility for progressing within the company is another attractive factor. Regular training and internal opportunities encourage career growth for motivated individuals.
Πιθανά μειονεκτήματα
Like many customer service roles, the pace can sometimes be demanding, especially during peak times or when handling difficult customers and complex queries.
Repetitive tasks, such as handling similar enquiries, may lead to some monotony; those seeking highly varied work should take this into account before applying.
Τελική ετυμηγορία
Overall, this Customer Service Assistant position strikes an excellent balance between flexibility, support, and the potential to move up the career ladder.
If you’re seeking a role with variety, where you can make a difference and develop communication and problem-solving skills, this could be your ideal next step.
