Digital Customer Experience Senior Manager
Lead digital customer experience transformation, manage teams, drive innovation, enjoy permanent hybrid work and clear paths for professional development.
What to Expect Day-to-Day
The Digital Customer Experience Senior Manager role offers a permanent position with the advantage of hybrid work. Candidates are evaluated on experience rather than rigid salary bands.
This role involves shaping the direction for all digital customer interactions, leading teams in delivering seamless and efficient digital experiences.
Expect core responsibilities like defining strategy, overseeing UX projects, driving eCommerce migration, and leading digital transformation projects for enhanced engagement.
The position includes commercial elements, requiring candidates to create business cases, collaborate cross-functionally, and directly impact revenue through the digital channel.
Daily, you will manage a multidisciplinary team and champion innovation and improvement, all while working within a respected and supportive company culture.
Highlights and Pros
The position provides genuine opportunities for professional development, allowing you to grow your skills in eCommerce, UX, and leadership.
Being part of a respected company renowned for its commitment to innovation gives you a platform to make meaningful industry impact.
Challenges and Cons
This role is demanding, with high expectations for team leadership and digital growth that may challenge those new to cross-functional management.
The need for proven digital transformation experience can limit accessibility for junior professionals or those transitioning fields.
Is This the Role for You?
The Digital Customer Experience Senior Manager role is ideal for those with a solid grasp on commercial and digital matters who thrive in supportive yet challenging environments.
It provides career growth, responsibility, and the satisfaction of leading digital change, making it best suited to energetic, skilled professionals.
